NAME: JoLind Eckstein
ADDRESS: Avenida Magoria & Camino Del Postigo Escondido, CA 92029
DESCRIPTION: Rusty Refrigerator Door Replaced
STORY LINK: http://www.nbcsandiego.com/news/local/rusty-refrigerator-warranty-problem-394164591.html
AGE:
MONEY RECOVERED: $1,900
PHOTO LINK:

NAME: Greg Sacco
ADDRESS: Telegraph Canyon Rd & Paseo Ladera Chula Vista, CA 91910
DESCRIPTION: Verizon Data Overcharge
STORY LINK: http://www.nbcsandiego.com/news/local/Verizon-Data-Charges-Apple-Software-Glitch-394514751.html
AGE:
MONEY RECOVERED: $5,244.56
PHOTO LINK:

NAME: Albert Cuevas
ADDRESS: Palm Ave & Piccard Ave San Diego, CA 92154
DESCRIPTION: Enraged Over Engine Failure
STORY LINK: http://www.nbcsandiego.com/news/local/oil-changer-engine-failure-399396261.html
AGE:
MONEY RECOVERED: $5,123.84
PHOTO LINK:

NAME: Atena Mohammadi
ADDRESS: Linda Vista Rd & Colusa St San Diego, CA 92110
DESCRIPTION: Macy's Purse Problem
STORY LINK: http://www.nbcsandiego.com/news/local/macys-purse-double-payment-389767601.html
AGE:
MONEY RECOVERED: $795.00
PHOTO LINK:

NAME: Elizabeth Kozel
ADDRESS: Palm Ave & Norstad Ave San Diego, CA 92154
DESCRIPTION: AT&T Accidental Overpay Online
STORY LINK: www.nbcsandiego.com/news/local/ATT-online-payment-mistake-394994341.html
AGE:
MONEY RECOVERED: $945
PHOTO LINK:

NAME: Liz Rhea
ADDRESS: Luiseno Ave & Gabrielieno Ave Oceanside, CA 92057
DESCRIPTION: Benihana Gift Card Trouble
STORY LINK: http://www.nbcsandiego.com/news/local/tips-purchasing-gift-cards-benihana-387988702.html
AGE: 50
MONEY RECOVERED: $75.00
PHOTO LINK:

NAME: Carol Grady and Family
ADDRESS: Hunte Pkwy & Yosemite Dr Chula Vista, CA 91914
DESCRIPTION: Trampoline Replaced after Warranty Trouble
STORY LINK: http://www.nbcsandiego.com/news/local/kmart-trampoline-warranty-smart-plan-voided-393430511.html
AGE:
MONEY RECOVERED: $300
PHOTO LINK:

NAME: Charlene Nevins
ADDRESS: Limerick Ave & Triana St San Diego, CA 92117
DESCRIPTION: Missing Money Waiting for You?
STORY LINK: http://www.nbcsandiego.com/news/local/unclaimed-state-funds-charlene-nevins-389895451.html
AGE:
MONEY RECOVERED: $1,816.45
PHOTO LINK:

NAME: Dan Hutchison
ADDRESS: Orange Ave & 1st St Coronado, CA 92118
DESCRIPTION: State Squabble over Vehicle's Sales Tax
STORY LINK: http://www.nbcsandiego.com/news/local/intra-family-transfer-problem-396246981.html
AGE:
MONEY RECOVERED: $1,000
PHOTO LINK:

NAME: Gaye Dingeman
ADDRESS: Scripps Ranch Blvd & Aviary Dr San Diego, CA 92131
DESCRIPTION: Rural/Metro Collections Sent in Error
STORY LINK: http://www.nbcsandiego.com/news/local/more-rural-metro-bills-sent-to-collections-395329001.html
AGE:
MONEY RECOVERED: $3,239.66
PHOTO LINK:

NAME: Danielle Johnston
ADDRESS: N El Camino Real & Via Molena Encinitas, CA 92024
DESCRIPTION: Rural/Metro Collections Sent in Error
STORY LINK: http://www.nbcsandiego.com/news/local/more-rural-metro-bills-sent-to-collections-395329001.html
AGE:
MONEY RECOVERED: $1,892.12
PHOTO LINK:

NAME: Dart Rhoades
ADDRESS: Mira Mesa Blvd & Camino Ruiz San Diego, CA 92126
DESCRIPTION: Arco Gift Card with Zero Balance
STORY LINK: http://www.nbcsandiego.com/news/local/responds-short-resolutions-393637291.html
AGE:
MONEY RECOVERED: $75
PHOTO LINK:

NAME: Diane Dameron
ADDRESS: Alameda Blvd & 5th St Coronado, CA 92118
DESCRIPTION: Home Depot Custom Order
STORY LINK: http://www.nbcsandiego.com/news/local/home-depot-sliding-door-custom-order-390250531.html
AGE:
MONEY RECOVERED: $2,500.00
PHOTO LINK:

NAME: Donald Blanchard
ADDRESS: Rancho Penasquitos Blvd & Via Del Sud San Diego, CA 92129
DESCRIPTION: Darkroom Dilemna Over AC Unit
STORY LINK: http://www.nbcsandiego.com/news/local/sears-air-conditioner-unit-wrong-order-398961001.html
AGE:
MONEY RECOVERED: $7,483.41
PHOTO LINK:

NAME: Elaina Coyle
ADDRESS: Tait St & Drescher St San Diego, CA 92111
DESCRIPTION: Spirit Airlines Refund
STORY LINK: http://www.nbcsandiego.com/news/local/responds-short-resolutions-393637291.html
AGE: 30
MONEY RECOVERED: $665.12
PHOTO LINK:

NAME: Erma Richardson
ADDRESS: Imperial Ave & 32nd St San Diego, CA 92102
DESCRIPTION: Grandmother Bugged by Double Extermination Bill
STORY LINK: http://www.nbcsandiego.com/news/local/terminex-antimite-double-billing-396874841.html
AGE:
MONEY RECOVERED: $225
PHOTO LINK:

NAME: Jameson Beatty
ADDRESS: S Upas St & W 13th Ave Escondido, CA 92025
DESCRIPTION: French Door Frustration
STORY LINK: http://www.nbcsandiego.com/news/local/home-depot-french-door-order-396728971.html
AGE:
MONEY RECOVERED: $1,616.06
PHOTO LINK:

NAME: Ken Potter
ADDRESS: Broadway & 14th St, San Diego, CA 92101
DESCRIPTION: Verizon Phone Refund
STORY LINK: http://www.nbcsandiego.com/news/local/Bob4pm0802_San-Diego1-389008761.html
AGE: 50
MONEY RECOVERED: $878.99
PHOTO LINK:

NAME: Kenneth Howard
ADDRESS: Carmel Mountain Rd & Twin Trails Dr San Diego, CA 92129
DESCRIPTION: Rural Metro Collection Two Years Later
STORY LINK: http://www.nbcsandiego.com/news/local/rural-metro-ambulance-bill-straight-to-collections-390611691.html
AGE:
MONEY RECOVERED: $3,357.70
PHOTO LINK:

NAME: Ellen Hodgers
ADDRESS: 2nd Ave & J St Chula Vista, CA 91910
DESCRIPTION: Rural Metro Collection Two Years Later
STORY LINK: http://www.nbcsandiego.com/news/local/rural-metro-ambulance-bill-straight-to-collections-390611691.html
AGE:
MONEY RECOVERED: $3,219.94
PHOTO LINK:

NAME: Stephen Circo
ADDRESS: Ridge Rd & Sheridan Rd Oceanside, CA 92056
DESCRIPTION: Rural Metro Collection Two Years Later
STORY LINK: http://www.nbcsandiego.com/news/local/rural-metro-ambulance-bill-straight-to-collections-390611691.html
AGE:
MONEY RECOVERED: $1,712.78
PHOTO LINK:

NAME: Matt Henken
ADDRESS: Park Dr & Kelly Dr Carlsbad, CA 92008
DESCRIPTION: USPS Refund Offbeat
STORY LINK: http://www.nbcsandiego.com/news/local/usps-shipping-insurance-refund-399722061.html
AGE:
MONEY RECOVERED: $75
PHOTO LINK:

NAME: Ashli Valadez
ADDRESS: Skyline Dr & Canton Dr Lemon Grove, CA 91945
DESCRIPTION: Overcharged for Daughter's Clarinet
STORY LINK: http://www.nbcsandiego.com/news/local/mccrea-music-company-instrument-payment-plan-problem-391192251.html
AGE:
MONEY RECOVERED: $545
PHOTO LINK:

NAME: Della and Joseph Scata
ADDRESS: Mar Vista Dr & Miramar Dr Vista, CA 92081
DESCRIPTION: Peeling Furniture Refund
STORY LINK: http://www.nbcsandiego.com/news/local/peeling-furniture-bonded-leather-386555481.html
AGE: 60
MONEY RECOVERED: $854.00
PHOTO LINK:

NAME: Celia Perschetti
ADDRESS: Betsworth Rd & Aerie Rd Valley Center, CA 92082
DESCRIPTION: Mini-Motorcycle Part Mix-Up
STORY LINK: http://www.nbcsandiego.com/news/local/mini-motorcycle-part-return-mix-up-395902411.html
AGE:
MONEY RECOVERED: $50
PHOTO LINK:

NAME: Richard Potter
ADDRESS: Birch Road and La Media Road Chula Vista, CA 91913
DESCRIPTION: Mistaken Charges from Seaworld
STORY LINK: http://www.nbcsandiego.com/news/local/seaworld-annual-pass-mistaken-charges-391909741.html
AGE:
MONEY RECOVERED: $318
PHOTO LINK:

NAME: Richard Rierson
ADDRESS: Corral Canyon Rd & Blacksmith Rd Bonita, CA 91902
DESCRIPTION: Morning Paper Undelivered for Months
STORY LINK: http://www.nbcsandiego.com/news/local/morning-paper-undelivered-union-tribune-391316631.html
AGE:
MONEY RECOVERED: $70
PHOTO LINK:

NAME: Roberto Frias
ADDRESS: Market St & 51st St San Diego, CA 92114
DESCRIPTION: Billed for Ambulance Ride that Never Happened
STORY LINK: http://www.nbcsandiego.com/news/local/rural-metro-ambulance-ride-billing-problem-398763081.html
AGE:
MONEY RECOVERED: $1,712.78
PHOTO LINK:

NAME: Sandy Golden and Father
ADDRESS: Mission Village Dr & Ronda Ave San Diego, CA 92123
DESCRIPTION: Time Warner Cable refund
STORY LINK: http://www.nbcsandiego.com/news/local/time-warner-cable-overcharge-392513311.html
AGE:
MONEY RECOVERED: $1,233
PHOTO LINK:

NAME: Shirley Lasagna
ADDRESS: E Valley Pkwy & N Midway Dr Escondido, CA 92027
DESCRIPTION: Overcharged by Walmart Vision Center
STORY LINK: http://www.nbcsandiego.com/news/local/walmart-vision-center-overcharged-glasses-392085391.html
AGE:
MONEY RECOVERED: $125
PHOTO LINK:

NAME: Sonja Ramos
ADDRESS: San Vicente Ave & Posthill Rd Lakeside, CA 92040
DESCRIPTION: Solar Reimbursement Confusion
STORY LINK: http://www.nbcsandiego.com/news/local/Solar-City-Double-Payment-386541911.html
AGE: 50
MONEY RECOVERED: $1,100.00
PHOTO LINK:

NAME: Susan Krause
ADDRESS: Gilman Dr & Via Alicante La Jolla, CA 92037
DESCRIPTION: Caught in the Middle Over Repairs
STORY LINK: http://www.nbcsandiego.com/news/local/usaa-homeowner-insurance-policy-399915691.html
AGE:
MONEY RECOVERED: $11,500
PHOTO LINK:

NAME: Tracy Mull
ADDRESS: Camino Del Mar Del Mar, CA 92014
DESCRIPTION: Walmart.com TV Return Runaround
STORY LINK: http://www.nbcsandiego.com/news/local/online-shopping-return-policies-policy-389206712.html
AGE:
MONEY RECOVERED: $727.00
PHOTO LINK:

NAME: John Willard
ADDRESS: Aero Dr & W Canyon Ave San Diego, CA 92123
DESCRIPTION: "Shrinking" Turf Lawn
STORY LINK: http://www.nbcsandiego.com/news/local/turf-lawn-shrinking-389537681.html
AGE:
MONEY RECOVERED: $8,100.00
PHOTO LINK:

NAME: Deborah and Robin Woodley
ADDRESS: Lamont St & Diamond St San Diego, CA 92109
DESCRIPTION: Couple says Bank Miscalculated their Deposit
STORY LINK: http://www.nbcsandiego.com/news/local/Union-Bank-Coins-Counting-Collecting-Depositing-Collector-386664031.html
AGE: 60
MONEY RECOVERED: $262.50
PHOTO LINK:

NAME: Tony Gonzalez
ADDRESS: S Woodman St & Bullock Dr San Diego, CA 92114
DESCRIPTION: USPS Insured Package Lost, Refund Found
STORY LINK: http://www.nbcsandiego.com/news/local/shipping-package-insurance-USPS-386522731.html
AGE: 27
MONEY RECOVERED: $213.00
PHOTO LINK:

NAME: Robert Hanson
ADDRESS: Greenfield Dr & N 1st St El Cajon, CA 92021
DESCRIPTION: Veteran Receives Airfare Refund
STORY LINK: http://www.nbcsandiego.com/news/local/airfare-ticket-cancellation-reservation-change-fee-386554321.html
AGE: 62
MONEY RECOVERED: $385.18
PHOTO LINK:

NAME: Colette and Walter Sani
ADDRESS: Downs St & California St Oceanside, CA 92054
DESCRIPTION: Airfare Refund after Life-Threatening Emergency
STORY LINK: http://www.nbcsandiego.com/news/local/british-airlines-airfare-refund-391807251.html
AGE:
MONEY RECOVERED: $3,100
PHOTO LINK:

NAME: Cynthia Webb
ADDRESS: Trade Pl & Silverton Ave San Diego, CA 92121
DESCRIPTION: Amazon Business Search
STORY LINK: http://www.nbcsandiego.com/news/local/responds-amazon-keyword-search-cynthia-webb-designs-388487782.html
AGE: 50
MONEY RECOVERED:
PHOTO LINK:

NAME: Wendy Wilson
ADDRESS: Dove Canyon Rd & Dove Creek Rd San Diego, CA 92127
DESCRIPTION: Mission Bay Sports Center boat rental refund
STORY LINK: http://www.nbcsandiego.com/news/local/mission-bay-sportscenter-boat-rental-refund-393294911.html
AGE:
MONEY RECOVERED: $120
PHOTO LINK:

NAME: William Hawkins
ADDRESS: Reo Dr & Rancho Hills Dr San Diego, CA 92139
DESCRIPTION: Bathroom Cabinet Replacement
STORY LINK: http://www.nbcsandiego.com/news/local/bathroom-cabinet-replacement-NBC-7-Responds-390474461.html
AGE:
MONEY RECOVERED: $500
PHOTO LINK:

NAME: Sheri Gilmore
ADDRESS: Imperial Beach Blvd & 9th St Imperial Beach, CA 91932
DESCRIPTION: Conflicts with Unlicensed Contractor
STORY LINK: http://www.nbcsandiego.com/news/local/unlicensed-contractor-conflict-401372066.html
AGE:
MONEY RECOVERED: $2,600
PHOTO LINK:

NAME: Mark Huettinger
ADDRESS: Pomerado Rd & Pomerado Ct San Diego, CA 92128
DESCRIPTION: Patching Up Leaking Roof Problem
STORY LINK: http://www.nbcsandiego.com/news/local/solar-panel-leaking-roof-402545005.html
AGE:
MONEY RECOVERED: $12,000
PHOTO LINK:

NAME: Lance Sheely and Euclid Terrace Apt Residents
ADDRESS: 248 Euclid Ave, San Diego, CA 92114
DESCRIPTION: Responds Smooths Out Pothole Road
STORY LINK: http://www.nbcsandiego.com/news/local/NBC-7-Responds-Helps-Smooth-Pot-Holes-For-San-Diego-Residents-402487805.html
AGE:
MONEY RECOVERED: Unknown
PHOTO LINK:

NAME: Ursula Fitts
ADDRESS: S Rancho Santa Fe Rd & Linda Vista Dr San Marcos, CA 92078
DESCRIPTION: Hanging Up on Cancelled Phone Contract
STORY LINK: http://www.nbcsandiego.com/news/local/TMobile-Contract-Cancellation-Confusion-402557185.html
AGE:
MONEY RECOVERED: $141
PHOTO LINK:

NAME: Eric Willis
ADDRESS: Hill St & Cornish Dr San Diego, CA 92107
DESCRIPTION: Broken Dishwasher a Lemon Appliance
STORY LINK: http://www.nbcsandiego.com/news/local/broken-sears-dishwasher-replaced-or-repaired-402773256.html
AGE:
MONEY RECOVERED: $595
PHOTO LINK:

NAME: Lindsay Hester
ADDRESS: S Melrose Dr & Shadowridge Dr Vista, CA 92081
DESCRIPTION: Samsung Washer Leaving Rusty Stains
STORY LINK: http://www.nbcsandiego.com/news/local/Samsung-Washer-Marks-Laundry-with-Rust-Stains-410323125.html
AGE:
MONEY RECOVERED: $500
PHOTO LINK:

NAME: Shiv Gupta
ADDRESS: W Bernardo Dr & Matinal Rd San Diego, CA 92127
DESCRIPTION: Toys R Us Wouldn’t Honor Black Friday Sale
STORY LINK: http://www.nbcsandiego.com/news/local/Toys-R-Us-Black-Friday-Prices-Honored-407833855.html
AGE:
MONEY RECOVERED: $180
PHOTO LINK:

NAME: Michael Brininstool
ADDRESS: La Jolla Blvd & Via Del Norte La Jolla, CA 92037
DESCRIPTION: Looking for Refund After Peeling Furniture
STORY LINK: http://www.nbcsandiego.com/news/local/Furniture-Store-CEO-Discusses-Peeling-Bonded-Leather-Furniture-413345773.html
AGE:
MONEY RECOVERED: $1,300
PHOTO LINK:

NAME: David Leake
ADDRESS: Green Bay St & Judith Ave San Diego, CA 92154
DESCRIPTION: Calling Out Cell Phone Repairs
STORY LINK: http://www.nbcsandiego.com/news/local/sony-cell-phone-repairs-407674105.html
AGE:
MONEY RECOVERED: $500
PHOTO LINK:

NAME: Diane Pal
ADDRESS: College Blvd & Tamarack Ave Carlsbad, CA 92010
DESCRIPTION: Trouble Cashing In Five-Year-Old Macy's Gift Certificate
STORY LINK: http://www.nbcsandiego.com/news/local/Carlsbad-Woman-Has-Trouble-Cashing-In-Macys-Certificate-From-Five-Years-Ago-413101083.html
AGE:
MONEY RECOVERED: $344.59
PHOTO LINK:

NAME: Sidney Chan and Samantha Luangviseth
ADDRESS: Grand Ave & Everts St San Diego, CA 92109
DESCRIPTION: Alarming Dealership Add-On
STORY LINK: http://www.nbcsandiego.com/news/local/Pacific-Beach-Couple-Frustrated-Over-Alarming-Car-Deal-406659335.html
AGE:
MONEY RECOVERED: $695
PHOTO LINK:

NAME: Glenn Simpson
ADDRESS: University Ave & La Mesa Blvd La Mesa, CA 91942
DESCRIPTION: SDG&E Bills for Power After Power Turned Off
STORY LINK: http://www.nbcsandiego.com/news/local/SDGE-Bills-Keep-Coming-Despite-Electricity-Being-Turned-Off-At-La-Mesa-Home-412605003.html
AGE:
MONEY RECOVERED: $143.64
PHOTO LINK:

NAME: Cynthia Harmer
ADDRESS: College Blvd & Via Cupeno Oceanside, CA 92057
DESCRIPTION: Unbundling Services Leads to Extra Charges
STORY LINK: http://www.nbcsandiego.com/news/local/att-bundled-accounts-406409475.html
AGE:
MONEY RECOVERED: $500
PHOTO LINK:

NAME: Ajay Chaabra
ADDRESS: Sabre Springs Pkwy & Springbrook Dr San Diego, CA 92128
DESCRIPTION: Leaking Washing Machine Leads To Leaking Roof
STORY LINK: http://www.nbcsandiego.com/news/local/Leaking-Samsung-Washer-Leads-To-Roof-Leak-412355003.html
AGE:
MONEY RECOVERED: $4,324.12
PHOTO LINK:

NAME: Tracy Kisch
ADDRESS: College Blvd & Tamarack Ave Carlsbad, CA 92010
DESCRIPTION: Old Republic AC Warranty
STORY LINK: http://www.nbcsandiego.com/news/local/old-republic-home-warranty-ac-repair-403685216.html
AGE:
MONEY RECOVERED: $290
PHOTO LINK:

NAME: Lori and Robert Rodgers
ADDRESS: Main St & Hope St Ramona, CA 92065
DESCRIPTION: Ramona Couple Faces TV Charges They Didn't Ask For
STORY LINK: http://www.nbcsandiego.com/news/local/unwanted-directv-premium-channels-411926675.html
AGE:
MONEY RECOVERED: $87.98
PHOTO LINK:

NAME: Bruce Johnston
ADDRESS: Lake Murray Blvd & Baltimore Dr La Mesa, CA 91942
DESCRIPTION: Double Medical Billing
STORY LINK: http://www.nbcsandiego.com/news/local/quest-diagnostics-double-billing-403464186.html
AGE:
MONEY RECOVERED: $728
PHOTO LINK:

NAME: Rosemary Fitzpatrick
ADDRESS: San Vicente Rd & Vista Vicente Dr Ramona, CA 92065
DESCRIPTION: Foreign Phone Plan Leads to Unwanted Charges
STORY LINK: http://www.nbcsandiego.com/news/local/Foreign-Phone-Plan-Leads-to-Unwanted-Charges-411703795.html
AGE:
MONEY RECOVERED: $287
PHOTO LINK:

NAME: Bernadine Ernster
ADDRESS: Cowles Mountain Blvd & Blue Lake Dr San Diego, CA 92119
DESCRIPTION: Missing Southwest Airlines Gift Card
STORY LINK: http://www.nbcsandiego.com/news/local/Missing-Southwest-Airlines-Gift-Card-Money-411264615.html
AGE:
MONEY RECOVERED: $300
PHOTO LINK:

NAME: Rose Marie Bates and Denise Foster
ADDRESS: Gopher Canyon Rd & E Vista Way Vista, CA 92084
DESCRIPTION: Sliding Door Stuck for Vista Family
STORY LINK: http://www.nbcsandiego.com/news/local/Sliding-Door-Project-Stuck-for-Vista-Family-410996205.html
AGE:
MONEY RECOVERED: $1,528
PHOTO LINK:

NAME: Brantley Hunt
ADDRESS: Grand Ave & Noyes St San Diego, CA 92109
DESCRIPTION: Delivery No-Show Leads to Turf War
STORY LINK: http://www.nbcsandiego.com/news/local/UPS-Delivery-No-Show-Leads-to-Turf-War-409831175.html
AGE:
MONEY RECOVERED: $350
PHOTO LINK:

NAME: Sylvia and Teofilo Reynoso
ADDRESS: Calle Cristobal & Prairie Wood Dr San Diego, CA 92126
DESCRIPTION: Verizon Deal Too Good To Be True?
STORY LINK: http://www.nbcsandiego.com/news/local/verizon-gift-card-promotional-deal-409598925.html
AGE:
MONEY RECOVERED: $400
PHOTO LINK:

NAME: Rick and Kandy Millspaugh
ADDRESS: Acton Ave & Bowdoin Rd Poway, CA 92064
DESCRIPTION: Open and Shutter Case
STORY LINK: http://www.nbcsandiego.com/news/local/Poway-Couple-Wants-Refund-After-Receiving-Damaged-Shutters-413749743.html
AGE:
MONEY RECOVERED: $500
PHOTO LINK: