Dear helpful employees, | Things were a lot more complicated and have taken much longer than planned. (Bamboo, it grows really fast, but takes almost forever to deliver). Sometimes I think that that is the theme of my building process. Thankfully things always work out somehow. It keeps my creative problem solving skills at their peak, too. Anyway, my neighbor with the bad back conned the driver from Puget Sound Transfer into helping carry it into the house. He says there was no visible damage to report from the outside. I elected to have him install it, as I won't be back up there till April 2nd. He's a picky old trim carpenter so I expect to be able to send you a photo of a beautiful installation for the GBS record books. Thank you for explaining what happened; surely I'm a big enough spirit to not take the wild weather personally. Thanks to all the kind gestures, it will indeed ease the pain. Your response has meant a lot to me, I really appreciate it, it keeps the spark of goodwill glowing, Carry on. A quick note to thank you for the rebate and the fine bamboo cutting board. How very thoughtful of you! Thank you! The floor turned out just peachy keen fine; I took pictures and will send them off one of these days when I practice hooking the camera up to the computer. Hope alls well in sunny Iowa, thanks again for the good faith effort to make things right. Please, love, joy, purpose, freedom and cash and prizes to you too. Sincerely, |
Greetings! | I want to thank the excellent staff at Green Building Supply for going out of your way to guarantee the success of your customers here at Morely. The package arrived safely this morning and we are hard at work unpacking and organizing. It is an example of superior customer service and I appreciate everything you've done for us. I look forward to working with you in the future. Best regards, |
Just wanted to thank you for the fine service you and your company provided to me. The insulation arrived this past Tuesday. Much faster than I ever expected to take. Thanks very much. Hope we can do business again. Love this stuff. No itch, no inhaling fibers, easy to use, except for the cutting, But overall I'm pleased with both the product and you and your company. | Was in the N. 2nd location yesterday to order/pay for a small order of Ultra Touch insulation. Just wanted to take time to comment on the courteous and helpful service given me by your Sales Rep. Good products and concepts will sell but people make the experience. Thanks. |
After calling many other online stores, you guys were the only ones that could answer my questions. Your service has been great, will definitely recommend you to our friends. | The EcoStar roofing material arrived today and is now in storage until our Minnesota weather is warm eoungh to install. I want to thank you for taking the time to work with me. You have clearly redefined customer service for the building supply industry by combining strong knowledge of your products with fair pricing. My experience with Green Building Supply was excellent. I can't wait to install the new roof! Sincerely, |
Hi, | We just completed our project staining our stamped concrete patio with your colored concrete sealer product. We followed the suggested recommendations of using the micro-etch and then two coats of colored sealer. We also added a third coat of your clear sealer for extra protection. The finished project looks great and we are very happy with the appearance. |
Thanks very much for your good work. I'll look to your company in future for our non-biohazardous needs :) Kindest regards, | Dear GBS, |
Hi GBS, | I wanted to thank you for what you are doing by having a business that helps the environment and that helps people become and stay healthier. Here's the testimony that you wanted me to write in about. I had frozen blackberries in the backseat of my car, the seat was light beige. I ran too many errands and the blackberries thawed creating juice. The bag Monaleaked so the juice went through the grocery sack and into the car seat in several places. I had some Super Clean mixed up and dipped a paper towel into the solution and put it on the blackberry spots to get wet with solution. I then took a paper towel and pressed on the spots. The blackberry spots lifted up out of the car seat. I repeated the process a couple of times until there was no sign of blackberry juice ever being on the car seat. Super Clean is wonderful stuff. I also soaked my paint brush in it that had wood stain on it and it cleaned up like new. Thank you for all you do. God bless, |
Thank you!!! Nicest people ever worked with. | Just a quick thank-you for all your help in securing a tank for us.
We appreciate the fact that you went to bat for us. After all the run around you were a refreshing surprise. Thank you, |
How kind of you to respond.
Am after some of the Marmoleum Classic Click colors, and realized that since you folks don't have all of them in stock, will have to make some calls to be sure can get what I need before I place any order. Don't worry, after your tlc, you folks will be my first ordering effort! | Hello, |
My paint arrived! I sure appreciate all of your patience and help in dealing with FedEx to ensure I got my package. I've been very impressed every time I've called your business, everyone who answers the phone is very courteous, attentive and pleasant to deal with.
Thanks so much, | I am a recent customer and just received your letter today asking about my satisfaction with your product. I will say that I absolutely LOVE my Marmoleum floor and am touting about it to all of my colleagues. I just completed a GREEN home renovation on my 55 year old home. Sandless floor refishing, low VOC paint througout, replaced all kitchen appliances to energy star, Marmoleum flooring, and new energy efficient water heater. I will continue to share this information, especially when we break ground on my eco-friendly development here in our area Deerwood Forest. |
Hi, | I'm very appreciative of the opportunity I've had working with you. Through osmosis I believe I've improved myself by being around you and experiencing your kind professionalism, attention to detail, and hospitality. I'm sure we'll have an opportunity to work together again. Thanks for everything! Much love, |
Thank you so much for opening your home, the hands-on tour and the introduction to your show-room. The designers were excited with their goodie bags - AND for the new source of such a vast inventory of green materials. Personally I left with my mind full of creative thoughts regarding our new building project. :) You are such a plus to our community! | Why go to a big city when you can get big city choices with better than fair prices (or small town prices) at Green Building Supply. Plus Joel and his staff know their products and provide great support for you! |
OMG, as my daughter would say, go to the Green Building Supply page and look at the two most gorgeous countertops I have ever seen! The recycled glass and the amazing bamboo. Someday, we will replace our tattered Formica countertops - probably many years from now, when we finally pay off the college loans. We had planned to use the cherry butcher block from Lumber Liquidators, but I think I'm in love with these bamboo ones! | Just wanted to say thanks for the wonderful products. We painted the ceilings this past weekend with the clay paint. We were amazed by the absolute lack of odor and also by the appearance. The paint is very high quality; it covers extremely well in one coat and leaves a nice, soft finish. |
I ordered a 3-Part Comprehensive Carpet Shampoo & Sealing System from GBS. I had been unable to find anything which would seal a large area of the platform at the front of our church which was carpet glued to plywood. I was unable to be in the building for more than a few minutes, and had headaches and sore throat after leaving. | I read your brochure that came with my order. I was very impressed with your company's committment to eco-friendly. We recently converted our yard into a water friendly garden and won the Roger's Gardens Water Friendly Garden contest Grand Prize. |
My husband and I want you to know that I am writing my story about the experiences I have had attempting to do a green remodel as someone who is chemically and environmentally sensitive. We will be submitting my story to several venues, and the decorator who helped us with color choices is also taking some of my story to submit to some trade and local magazines. | Thanks for all the great info! I will email you over a pic of both fireplaces to see what you think. I like both of your ideas w the American Clay and the UCF30! Thanks for taking the time. |
Thanks so much. By the way, great customer service from everyone I've dealt with from your store. :) | Thanks for packing the paint so well. It didn't freeze. The delivery guy made it most of the way( although he didn't realize that he had been driving on a once-daily plowed road) and we used our tractor to get it the rest of the way. We got it on the wall, and we had our Christmas as planned that weekend. |
This store is based in Fairfield, Iowa, but the information is invaluable no matter where you live. Owners Joel and Joy Hirschberg have created the resource they wished they had when they were building their first green home. They have collected the most incredible products, offer a goldmine of advice on how to use them, and also make themselves available via phone to anyone who needs help.
Taken from blog:http://www.motherearthnews.com/blogs/blog.aspx?id=2147490272&blogid=2147483961 | Thanks for the first rate service and follow up card. We love our new installation! Only hitch was learning about bamboo slivers...they are @#$%^&*() tiny and painful! Anyway, appreciate all the thoughtful comments and help, and great product! We will point everyone who asks in your direction. Regards, |
The two apartments are finished and the floors are beautiful. The flooring shipment via UPS had to have been dropped in the process of moving it with a fork lift. That is the only way that the pallets could have been smashed into small pieces. Also, receiving it in a long window of time and late in the day with my worker not able to be present was stressful. Because of that I went into a lot of research on how I could get it from a local supplier and from a close by warehouse. I finally found a flooring dealer 10 miles away that enthusiastically supports Khars flooring and is an authorized distributorship of Kahrs flooring and gets the flooring from a warehouse about 100 miles away. The flooring was picked up yesterday in a little over 1 hour from the flooring dealer by my employee in perfect condition at his convenience for two more apartments without any of the shipping problems mentioned above, and gave me the good experience that I have been seeking for quite some time.
I appreciate the help I got from you in getting me there. | As a Professional Engineer I was interested in testing all the claims for Radiant Barriers and Paintable Radiant Barriers, before I installed one in my own home. I tested the following 4 products, 3 paintable radiant barriers and 1 foil barrier over the course of about a year. The foil worked well for the equivalent of the first 2 years on an accelerated testing program. This involved adding dust over the course of 3 months. Effectiveness dropped to 46% for a 5 year period. The next test was a Paintable Radiant Barrier, "Radiance," according to the product MSDS sheet the formulation contains "Formaldehyde" the product tested well but I would not subject my family or employees to this chemical. I also found some of the graphs and charts on their website useless and full of discrepancies.
Next product test was "Heatshield" www.heatshieldr20.com the website is full of a tremendous amount of misinformation. According to their MSDS the product has a 300 psi crush strength but claim it can be sprayed. We tested using a Graco 795 airless sprayer, with an average operating pressure of 2,571 psi at the tip. A density test was performed, it showed 58% of the glass bubbles were crushed at this pressure. The product worked well when applied by roller, but rated very low when sprayed.
The last product tested was Radiosity 3000, www.Radiosity.biz the website is a true presentation of the product (no unsubstantiated space age claims). According to the MSDS the product has a crush strength of 3,000 psi as the name implies. Same testing was performed as above, using the same Graco airless at an average operating pressure of 2,579 psi at the tip. Doing the same density test 3.2% of the bubbles were crushed. I had a contractor apply Radiosity in my attic this past spring. My summer A/C bills have been 31% lower than the same 4 months last year.
My interior and exterior will be painted next year, after seeing the results I've seen with this product I will have it mixed in with both interior and exterior paint. |
OK. . . I finally got a can of the paint opened (thank you SO much for getting it out so quickly;
it arrived the morning of the third day!) and did a sample smear on a piece of paper. It's so hard to choice colors based on a little sample, but I think I nailed it, so that's good. Here are the Flor full-size tile samples that I'd like. I was feeling a little guilty about how many there are, but I really need more than one per type, so i can see how the seams both look and work with my wheelchair. | Wow, great job! Thanks so much. You answered all my questions and thank you ever so much for the discounts - they are very helpful and much appreciated.
Well, this continues to be quite an adventure - thanks for being a sojourner along the way.
Warmly, |
Thank you so much. They only had 4 gallons, so I may be still ordering from you. Thanks for your cooperation and speedy service. | What kinds of improvements you can make in Eco-Friendly Home?
Green superstores like Green Building Supply, the Environmental Home Center and Oikos provide a wealth of greener as well as healthier building materials and supplies. |
Thank you so much for your help. If it wasn't for Green Building's great products and your assistance for all these home projects we have going on, we really couldn't do it the way we want to. It is appreciated. Regards, | Dear Friends, |
Thank you so much. We used the Universal Stone Cleaner, and wow, it really does a great job.
Thanks again, and I'm sure we will be contacting you again. | I just want to take the opportunity to tell you how wonderful this product, the Aqua Resin Stain, is. I used it to finish a book case, and it not only was easy to apply, it looks beautiful, and there is absolutely no odor; we brought the book case back into the house from the garage the same day I applied the stain. We can definitely live with this! With the stains that are available in the local stores, it took weeks, even months for the odor to disappear. We're never going back to those!
Thank you again, |
The design worked perfectly. Thank you so much. Now I have a problem with discoloration. Some of them you can tell that the cork from other pieces in the box have discolored them. Is there something I can clean them with that I don't have to order that is still safe?
Thanks again for all your help. | I just wanted to take a minute this morning to tell you that Millennium Surfaces did a fantastic job in all aspects of providing new Cambria kitchen countertops at Fox Lane in Iowa City. They started with what I would consider a very high-tech laser measurement, progressed to fabrication, then installation, and finally modification; all on-time and seamless with good communication from all the office staff. |
After teaching Yoga for 18 years, Cleopatra Cork was the best flooring I've ever practiced on. Thank you, | I wish I could tell you the number of times people have walked in the door at our radio station and their breath has been taken away just seeing the floor, and taking the vibe all in one lady hadn't been in for a year and she just went on and on and on a community radio person from Australia you have no idea how much this place has grown, she said
still shaking her head when she left, mainly about the physical change it was just a dream before, she said, and now you're really doing it. Thank you so much for your donation to KRUU. Every time I come in, I feel the same way every time we play the Green Building Supply underwriting spot... we're working to get everything up to that level. |
Thanks very much for your card. We are enjoying our new floor and the amazing way it uplifts us each time we enter our home. We appreciate the help and support from all of you at Green Building Supply. | Just to let you know we received the pallet on Thursday from a VERY nice driver (love the shipping company) and couldn't be more pleased with the floor. |
Sorry to take so long to get back to you - I'd been away from my email.
Your sales staff handled my call and the situation very efficiently.
This experience and your handling of it guarantees that when any needed building supply is not stocked locally, I will check with Green Building Supply before all others. Thank you for the quality service your company provides.
PS - Your sales staff does a great job representing your company. | Just wanted to say that the cork + wood flooring we ordered arrived as described and timely, and are just lovely, and that the common carrier, after a slight hiccup (quickly remedied) was a pleasure to work with - they even delivered the materials into the garage and waited without complaint during the inspection. We're mostly through the installation and all looks great so far. Thank you! |
Thanks for all of your help and patience! | Thank you so much for your help and loyalty. I really appreciate it. Thanks again. You are a pleasure to work with. My Best, |
The samples and your service are great. Thanks for the information - we're still working towards a decision! | Thank you GBS! You have been so helpful throughout this process and it was a pleasure doing business with you and your company. |
Thanks for the quick service and follow-up. | Thank you for your assistance and great service. |
I have gotten a chance to test out the product and I am very happy with the results. The next time I have something that needs to be sealed, I will be happy to use your products. Thank you for following up with me! Have a nice day! | Thank you so much for the detailed explanation about the backing of the linoleum click panels and for the recommendation to speed up the linseed oil off-gassing so I could see if smell bothers me. I really appreciate your consideration! |